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RETURN & EXCHANGE POLICY
PATIENT RIGHTS AND RESPONSIBILITIES
Return and Exchange Policies for DME Supplies at Atlantic Medical Supplies
At Atlantic Medical Supplies, we are committed to ensuring customer satisfaction and adhering to manufacturer standards. Our return and exchange policies for Durable Medical Equipment (DME) supplies are as follows:
Honoring Manufacturer Warranties: Atlantic Medical Supplies will honor all manufacturers' warranties for all purchased items. This includes coverage for defects in materials and workmanship, ensuring that our customers receive high-quality products.
Equipment Maintenance for Rentals: For rented equipment, Atlantic Medical Supplies will maintain the items in good working condition until the title passes to the beneficiary. During this rental period, we are responsible for repairs and maintenance, ensuring that the equipment functions as intended.
Transfer of Title: Once the title of rented equipment passes to the beneficiary, all applicable manufacturers' warranties will apply. At this point, beneficiaries can access warranty services directly through the manufacturer for any issues related to the product.
Return Policy: Customers may return purchased items within a specified timeframe (e.g., 30 days) if they are unused and in their original packaging. Items that show signs of wear or have been used may not be eligible for return unless they are defective.
Exchange Policy: If a purchased item does not meet the beneficiary's needs, exchanges can be made within the specified return timeframe, provided the item is in new condition. Customers should contact Atlantic Medical Supplies to initiate an exchange and confirm eligibility.
Documentation: Proof of purchase is required for all returns and exchanges. Customers should retain receipts or invoices to facilitate this process.
By implementing these policies, Atlantic Medical Supplies aims to provide a seamless experience for our customers while ensuring that all equipment meets the highest standards of quality and service. For any questions regarding returns or exchanges, please contact our customer service team for assistance.
Policy and Procedures for Out-of-Network Services Agreement at Atlantic Medical Supplies
At Atlantic Medical Supplies, we recognize that some patients may require services from out-of-network providers. To ensure clarity and compliance, we have established the following policies and procedures regarding out-of-network services agreements:
Definition of Out-of-Network Services: Out-of-network services refer to medical equipment or services provided by suppliers or healthcare providers who do not have a contractual agreement with Atlantic Medical Supplies.
Patient Notification: Patients must be informed if they are receiving services from an out-of-network provider. This notification should include:
- The potential impact on costs and coverage.
- Any additional out-of-pocket expenses that may be incurred.
Agreement Documentation: A written agreement must be established between Atlantic Medical Supplies and the out-of-network provider. This agreement should outline:
- The scope of services to be provided.
- Payment terms and conditions.
- Responsibilities of both parties.
Pre-Authorization Requirements: Patients may need to obtain pre-authorization from their insurance provider before receiving out-of-network services. Atlantic Medical Supplies will assist patients in understanding these requirements.
Billing and Payment Procedures: Billing for out-of-network services will follow these procedures:
- Patients will receive an invoice detailing the services rendered and associated costs.
- Payment terms should be clearly outlined in the agreement, including any co-pays or deductibles applicable.
- Patients will be informed about the process for submitting claims to their insurance for reimbursement.
Coordination of Benefits: Atlantic Medical Supplies will assist patients in coordinating benefits with their insurance providers to maximize coverage for out-of-network services.
Patient Responsibility: Patients are responsible for understanding their insurance coverage and any limitations related to out-of-network services. They should be aware of:
- The potential for higher costs.
- The need for prior authorization in some cases.
Record Keeping: All documentation related to out-of-network services agreements, including agreements, invoices, and communication with patients, must be maintained for a minimum of five years.
Review and Compliance: This policy will be reviewed annually to ensure compliance with applicable regulations and to address any changes in insurance practices or patient needs.
By adhering to these policies and procedures, Atlantic Medical Supplies aims to provide transparent and efficient service for patients utilizing out-of-network services, ensuring they are well-informed and supported throughout the process. For any questions or further clarification, patients are encouraged to contact our customer service team
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