Privacy & Policies
HIPAA
RETURN & EXCHANGE POLICY
PATIENT RIGHTS AND RESPONSIBILITIES
YOUR RIGHTS AS A PATIENT OF ATLANTIC MEDICAL SUPPLY DME
At Atlantic Medical Supplies, we are committed to providing high-quality Durable Medical Equipment (DME) services while ensuring that our patients understand their rights and responsibilities. This framework promotes a collaborative and respectful relationship between patients and our team. In accordance with HIPAA, you have the following rights in relation to your protected health information.
1. You may request, in writing, additional restrictions to the use or disclosure of your protected health information; however, ATLANTIC MEDICAL SUPPLY is not required to agree to the request for restrictions.
2. You have the right to request amendments to your medical record.
3. You have the right to obtain a copy of this Notice of Uses.
4. You have the right of access to inspect and obtain a copy of your medical record, subject to certain limitations.
5. You have the right to obtain an accounting of disclosures of your medical record for purposes other than treatment, payment and healthcare operations.
6. You have the right to request communications of your medical record by alternative means (i.e. electronically) or at alternative locations.
7. You have the right to revoke authorization to use or disclose your protected health information except to the extent that action has already occurred.
RESPONSIBILITIES OF ATLANTIC MEDICAL SUPPLY
1. Maintain the confidentiality of your protected health information. Your state laws may provide more protection than the federal laws and, in that case, we will abide by the more restrictive statute.
2. Provide you with the notice of our legal obligations and privacy practices regarding information it may accumulate about you and is obligated to abide by the terms of this notice.
3. Notify you if it is unable to agree to a requested restriction and make every effort to accommodate reasonable requests for communication of health information by alternative means.
4. Post its Notice of Uses on its website at www.atlanticmedicalnj.com
5. Please be advised that in addition to these responsibilities, ATLANTIC MEDICAL SUPPLY reserves the right to change the terms of tits
Notice of Uses and make those changes applicable to all protected health information maintained at that time. If there is a change to its
Notice of Uses, it will provide you with a revised notice to the most recent address you have supplied to ATLANTIC MEDICAL SUPPLY.
ATLANTIC MEDICAL SUPPLY will not use or disclose your protected health information without your authorization, except as described in this notice.
PATIENT DISCLOSURE FOR ATLANTIC MEDICAL SUPPLY
RETURN POLICY
Custom/Special Order: These items may not be returned and/or may be subject to a restocking fee. Sanitary Items: In compliance with our infection control policy, Items that are used in bathroom or on the body may not be returned. All Other Items: May be returned within 5 days of purchase along with a copy of the receipt. Items ordered by your physician may require us to notify your physician regarding non-compliance with a prescribed item. Items that are found not suited for therapeutic benefit of the prescription may be exchanged.
WARRANTY POLICY
ATLANTIC MEDICAL SUPPLY will honor all manufactures’ warranties for all purchased items. ATLANTIC MEDICAL SUPPLY will maintain all equipment that is rented until such time as the title passes to the beneficiary, at which time all manufactures’ warranties shall apply.
PATIENT RESPIBILITIES
Patient agrees that rental equipment will be used with reasonable care, not altered or modified, and returned in good condition (Normal wear expected) Rental equipment shall at all times remain the property of ATLANTIC MEDICAL SUPPLY. Patient agrees to promptly report to ATLANTIC MEDICAL SUPPLY any malfunctions or defects in rental equipment so that repair/replacement can be arranged. Patient agrees to provide ATLANTIC MEDICAL SUPPLY access to all rental equipment for repair/replacement, maintenance and/or pickup of the equipment.
Patient agrees to inform ATLANTIC MEDICAL SUPPLY if any of the following occur:
- Patient changes insurance
- Patient moves out of state
- Patient is admitted in the hospital / skilled nursing facility / assisted living
- Patient has a home health episode/ visiting nurse PATIENT
BILL OF RIGHTS
- Be treated with dignity, courtesy, friendliness, and to have your personal property respected.
- Receive reasonable coordination and continuity of services from the referring agency to home medical equipment services.
- Receive a timely response from when home care equipment or additional information is needed or requested.
- Be fully informed of ATLANTIC MEDICAL SUPPLY policies, procedures and charges for services and equipment, including eligibility for third party reimbursement.
- Receive an explanation of all forms you are requested to sign.
- Receive home care equipment and services regardless of race, religion, political belief, sex, social status, age or handicap.
- Receive proper identification from personnel providing services.
- Participate in decisions concerning home care equipment needs, including the right to refuse service within the confines of the law.
- Participate in decisions surrounding the formulation of advance directives (i.e., living wills) and/or the consideration of ethical issues that may arise.
- Have all of your records (except as otherwise provided for by law or third-party payer contracts) and all communications, written or oral, treated confidentially.
- Access to all health records pertaining to you and to challenge and have your records corrected for accuracy.
- Express dissatisfaction and suggest changes in any service without fear of coercion, discrimination, reprisal or unreasonable interruption in service.
- Receive information on ATLANTIC MEDICAL SUPPLY'S mechanism for receiving, reviewing and resolving complaints or concerns.
- Be assured that your rights are honored by all ATLANTIC MEDICAL SUPPLY Staff.
- Be informed of your responsibilities regarding home care equipment and services.
CONSUMER COMPLAINT & ABUSE HOTLINES
In the event of a complaint which is not resolved, the client or immediate family or caregiver has a right to report complaints, abusive, neglectful or exploitive practices. To report a complaint regarding the services you receive: Please call AHCA toll free 1-888-419-3456 To report abuse, neglect or exploitation of a disabled adult or elderly person: Please call 1-800-962-2873 If your concerns meet the definition of an emergency situation: First call 911 then call the Abuse Hotline. To report Medicaid Fraud call: 1-866-966-7226 / Medicare Fraud call: 1-800-MEDICARE(1-800-633-4227)
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